Personal Training and Fitness Coaching in Doncaster - Accelerate Coaching and Fitness

Terms of Use

Accelerate People Solutions Ltd. T/A Accelerate Coaching: Terms and Conditions

“Athlete Packages” (£119/£221/£315) are discounted to provide clients with a more cost-effective opportunity to ‘Train Like an Athlete’, promoting an affordable longer term training solution delivered under our key principles and mission statement. The below terms and conditions will be exercised:

1. Accelerate cannot guarantee preference of time unless 1 weeks’ notice is given and the customer is on an “Athlete Package”. The alternative is to purchase small bundles or pay-as-you-train at the standard training rate.
2. “Athlete Package” bookings are always flexible; there is no regular time set and booking each week is required via LegitFit on a ‘first come first served’ basis. However, Accelerate will always endeavour to allot clients their preferred time if possible.
3. If subscribed to any monthly “Athlete Package”, your trainer will be dependent on availability. We will strive to suit the trainer to your goal. All trainers work to the programme set by the programme director in line with your goals and specific needs.
4. All monthly “Athlete Packages” are performed on a “use it or lose it” basis. If you lose sessions due to failure to give notice / illness / respond to reminders, we may offer additional coaching via online coaching, directed workouts at our facility or the right to use our training app, which will hold your personalised programme.
5. Accelerate “Athlete Packages” work on a 48-week year and customer payments support this.
6. This will include Bank Holidays and a 1-week shutdown by Accelerate staff.
7. A 14-day holiday period will be given to each customer in which we are not obliged to make any sessions up. Sessions via app will be available if needed.
8. If any holidays exceed the 14-day period, sessions can be used within 30 days of returning.
9. Any lost sessions due to leave or illness without notice (not including sessions cancelled with less than 24 hours’ notice) will be replaced via directed coaching sessions, supported through access to our app-based training programme.
10. You must give a 14-day notice period for any planned leave. If 14 days are not given, customers will waive the right to make up sessions in accordance with (7) & (8).
11. Accelerate must be given 24 hours’ notice of cancellation of all bookings or Accelerate reserve the right not to honour that booking.
12. If a customer is more than 15 minutes late for their booking, Accelerate reserve the right to cancel that session, unless prior notice is agreed.
13. All bookings are made for 45 minutes unless by prior agreement with the trainer.

“Small Group PT” is a series of generic pre-programmed group training sessions which take place multiple times each week as advertised. Individual sessions cost £10, but there are a number of value packages (£47/£75/£99/£120) available to purchase via our app which offer a particular number of sessions per month at a reduced price. 

1. “Small Group PT” packages are purchased via LegitFit and renew on a rolling monthly basis unless cancelled.
2. “Small Group PT” packages apply from the 1^st until the last day of the month. Holiday periods are not applicable, and sessions from a package which are not used in that month will NOT rollover to the following month.
3. All group sessions are booked via our online booking app. Booking for sessions is open until shortly before a class takes place.
4. All group session cancellations must also be done via the app. If a session is cancelled with less than 24 hours’ notice, this will count as a ‘used’ session and a credit will be deducted from your account.
5. Failure to attend a session that you are booked on to will also count as a ‘used’ session and the credit deducted from your account.
6. If you wish to attend a group session that is already full, you can add yourself to the waitlist.
7. If a space then becomes available, ALL members on the waitlist will be notified. The first person to respond and book in will get the space.

General

1. Any personal information will remain confidential between Accelerate staff and customers.
2. The trainer has the right to breach confidentiality if they feel a customer’s health may be in danger. Accelerate People Solutions Ltd. holds a duty of care for the health of their client and will notify the client before seeking further medical advice.
3. All customer data will remain private and confidential under the UK GDPR and the Data Protection Act 2018.
4. All data will be held securely and destroyed 5 years after termination of training.
5. Customers that are advised by trainers to avoid certain exercises but continue to perform them, do so at their own risk.
6. Customers leave belongings in public areas at their own risk. Any valuables that need securing must be left with your trainer at the start of the training session. Lockers are available in the changing rooms, which can be used for the duration of your session by bringing your own padlock and key.
7. All members under the age of 18 must receive permission from a parent or guardian before entering any Accelerate location.
8. All members under the age of 16 must adhere to the above rules and will only be allowed to receive 1-on-1 training, unless participating in a pre-planned, age-appropriate group training session.
9. Under no circumstances will drugs be tolerated on site (any prescription drugs intended to be on your person must be declared on your PAR-Q form). If you are believed to be under the influence of drugs or alcohol, your trainer reserves the right to refuse to carry put your session at your own loss.
10. Accelerate People Solutions Ltd. cannot be held responsible for any injury or medical condition which has not been disclosed on the PAR-Q form.
11. Any injuries that occur must be reviewed by a medical professional before any action can be taken. If this is ignored, Accelerate cannot be held responsible for any further injury.
12. Accelerate may only offer advice on injury. Any prescribed exercises are done so at your own risk. Accelerate staff will never force a customer to be in a position they are uncomfortable with.
13. Appropriate clothing and footwear must be worn at all times. Accelerate hold no responsibility if this is not adhered to and have the right to deny entry if staff feel that clothing / footwear is inappropriate for the planned activities.
14. All new customers must be paid for a month in advance via way of cash or BACS.
15. Direct Debit payments will be taken via our online payments system on the 1^st of the month.
16. All recurring monthly customers must pay for the month in advance on the 1^st of the month via cash, BACS or Direct Debit.
17. We respectfully request that you apply 30-day cancellations to all packages on Direct Debit to ensure that we can process your cancellation in time.